+65 82997423
Please read these terms and conditions which apply to the provision of my professional services.
By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you are recommended not to start the process of therapy with MindKraft.
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FREE INITIAL CONSULTATION
Clients are offered free 20minutes initial consultation via the phone.
The purpose of this initial consultation is to establish suitability of the MindKraft Therapy for individual clients.
Client’s problem is discussed over the phone and subsequent sequence of steps is agreed upon. Such as choosing in person session or TeleTherapy via Zoom or the approximated amount of session necessary for problem resolution.
2. BOOKING & PAYMENT
Advanced booking is essential.
Payments for the sessions are to be made in advance no later than 24hrs before the scheduled session.
3. CANCELLATION, RESCHEDULING
Clients who are not able to attend their scheduled session have a rescheduling option available. Please contact MindKraft Therapist via e-mail or text, with the rescheduling request.
However, an additional waiting time can expected before the next available appointment. Cancelation needs to be done no later than 24 hours prior to scheduled session.
4.REFUNDS
MindKraft does not provide refunds.
5.SESSION FEES
Session fees are stated on the MindKraft website. See Services and Fees section.
MindKraft fees are subject to review and may increase from time to time. The current fees will always be indicated on the website.
Clients will be provided with payment QR code through which they can make payments.
6.CONTACT BETWEEN SESSIONS
MindKraft therapist will be contactable via text messaging and e-mails and will reply to you as soon as possible during the week days.
7.MEDICAL OR PSYCHOLOGICAL CONDITIONS
Questions related to your medical history will be asked to establish most suitable approaches and to be aware of any contraindications for therapeutic techniques.
If you have previously been diagnosed with any psychiatric disorder a note from your doctor will be necessary to indicate suitability for hypnotherapy.
Please note MindKraft is not able to offer hypnotherapy or RTT services to clients with diagnosed epilepsy, schizophrenia or psychosis due to those conditions falling beyond the scope of therapist qualifications.
8.AGE RESTRICTIONS
Hypnotherapy is suitable to any age group, it is known to work well with children. Parental presence is required for children younger than 8y. For children and adolescence under 18y parental permission for the therapy is required.
9.ATTENDING YOUR SESSIONS
Please ensure your presence for the session at the agreed upon time. Please inform the therapist if you are running late for the session, as soon as possible. You will be allocated time agreed for your session so if you are running late the session will be shorter which might impact the quality of the session. Please make session timing your priority, you are doing it for the benefit of yourself.
10.HYPNOTHERAPY RECORDINGS
An essential part of RTT session is listening to audio recording made at the session. It is crucial to maintain safety while listening to the recording. Ensure you are listening to it in quiet, comfortable place away from distractions. Ensure you do not listen to recording whilst driving, operating machinery or undertaking any other activity where concentration is required. The recording has been made for you it relates to your specific problems. It must not be copied or distributed.
11.THE OUTCOME OF SESSIONS
MindKraft Therapist will always do her best to help clients with problem resolution.
MindKraft Hypnotherapy is not able to guarantee cures however.
12.STANDARDS OF BEHAVIOUR
During the course of every therapy sessions, you will be treated with respect following the Code of Conduct of British Society of Clinical Hypnosis. The approach of best practice at all times will be adopted.
As a client it is your responsibility not to harm yourself, me, or any property belonging to either me or therapy room space.
No session will be provided to persons under the influence of alcohol or recreational drugs.
13.CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence.
All conversations and notes will remain confidential, except in the following circumstances:
1. Where you give permission for confidentiality to be broken.
2. Where I am compelled by a court of law.
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others.
• In cases of fraud or crime.
• When minors (under 18 years old) are involved.
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will beavailable on request.
14.LIABILITY & INDEMNITY
Marta Wallace, the representative of MindKraft, will under no circumstances be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the interpretation of information provided during professional services by Marta Wallace.
15.GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Singapore.
16.TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.
17.DATA PROTECTION
The personal data are collected, stored and used in accordance with the following privacy policy: https://gdpr.eu/privacy-notice/
By booking an appointment, clients accept the above Privacy Policy. In case clients do not agree with this policy I recommend looking for an alternative therapist.
The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.
18.CONCERNS & COMPLAINTS
Any concerns or complaints relating to a session must in the first instance be dicussed with the providing therapist who will endeavour to resolve the issue.
19.STATEMENTS OF UNDERSTANDING
By signing the Client Agreement form, clients agree to abide by the terms and conditions of the ClientAgreement.
Furthermore clients also agree with the statements below:
I confirm that I am aware about the scope of the therapies that Marta Wallace provides and give my full consent to receiving therapy sessions from Marta Wallace.
I understand that results may vary from person to person and the agreement by Marta Wallace to work on the issues or problems presented by me, using therapies that are appropriate to my situation, in no way implies or guarantees the resolution of the presenting problems or issues.
I understand that hypnotherapy or any other information provided by Marta Wallace either in person or via telephone, email or internet, is not a replacement or substitute for medical or psychiatric treatment.
I declare that, if advised by Marta Wallace prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional
and gain the appropriate written approval for Marta Wallace prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to audio recordings and/or carrying out other therapeutic tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and will continue to do so during any subsequent therapy sessions.
20. CONFIDENTIALITY
By signing this form, I consent that Marta Wallace may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.
I also understand that, at any time, Marta Wallace may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.
Last updated March 15, 2023
This privacy notice for MindKraft Hypnotherapy ('Company', 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
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Visit our website at http://www.mk-ht.com, or any website of ours that links to this privacy notice
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Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at marta.wallace@mk-ht.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with MindKraft Hypnotherapy and the Services, the choices you make, and the products and features you use. Click here to learn more.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Click here to learn more.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Click here to learn more.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.
How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what MindKraft Hypnotherapy does with any information we collect? Click here to review the notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
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names
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phone numbers
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email addresses
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
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To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
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To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
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To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
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Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
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Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
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Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
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Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
In legal terms, we are generally the 'data controller' under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a 'data processor' on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the 'data controller' responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:
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Website Hosting Service Providers
We also may need to share your personal information in the following situations:
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Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at http://www.mk-ht.com.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you have questions or comments about your privacy rights, you may email us at marta.wallace@mk-ht.com.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at http://www.mk-ht.com or by post to:
MindKraft Hypnotherapy
72 Duchess Avenue
Duchess Crest
Singapore, Singapore 269206
Singapore
If you are a resident in the European Economic Area, the 'data controller' of your personal information is MindKraft Hypnotherapy. MindKraft Hypnotherapy has appointed Mart Wallace to be its representative in the EEA. You can contact them directly regarding the processing of your information by MindKraft Hypnotherapy, by email at semanska@hotmail.co.uk, by visiting http://www.mk-ht.com, by phone at +65827423, or by post to:
Komenskeho 3
Lipany 08271
Slovakia
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
This privacy policy was created using Termly's Privacy Policy Generator.