CLIENT TERMS AND CONDITIONS
Please read these terms and conditions which apply to the provision of my professional services.
By making an appointment, you are agreeing to the following terms and conditions.
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FREE INITIAL CONSULTATION
Clients are offered free 20 minute initial consultation via the phone.
The purpose of the initial consultation is to ensure the right therapeutic match for client's needs.
The client’s problem is discussed over the phone and a subsequent sequence of steps is agreed upon. Such as choosing in person session or TeleTherapy via Zoom or the approximated amount of session necessary for problem resolution.
2. BOOKING & PAYMENT
Advanced booking is essential.
Payments for the sessions can be made in advance or no later then 24hrs after the scheduled session.
3. CANCELLATION, RESCHEDULING
Clients who are not able to attend their scheduled session have a rescheduling option available. Please contact Marta Wallace via e-mail, text or WhatsApp, with the rescheduling request.
Proceed with the cancelation as soon as you know you are not able to attend the scheduled session. I appreciate your considerate approach.
4.REFUNDS
Refunds are not offered however additional support is provided.
5.SESSION FEES
Session fees are stated on the www.mk-ht.com website. See Services and Fees section.
Therapy fees are subject to review and may increase from time to time. The current fees will always be indicated on the website.
Clients will be provided with payment QR code through which they can make payments.
6.CONTACT BETWEEN SESSIONS
Marta Wallace will be contactable via text messaging and e-mails and will reply to you as soon as possible during the week days.
7.MEDICAL OR PSYCHOLOGICAL CONDITIONS
Questions related to your medical history will be asked to establish most suitable approaches and to be aware of any contraindications for therapeutic techniques.
If you have previously been diagnosed with any psychiatric disorder a note from your doctor will be necessary to indicate suitability for hypnotherapy.
Please note Marta Wallace is not able to offer her services to clients with diagnosed epilepsy, schizophrenia or psychosis due to those conditions falling beyond the scope of her qualifications.
8.AGE RESTRICTIONS
Hypnotherapy is suitable to any age group. For children and adolescence under 18 years parental permission for the therapy is required.
9.ATTENDING YOUR SESSIONS
Please ensure your presence for the session at the agreed upon time. Please inform the therapist if you are running late for the session, as soon as possible. You will be allocated time agreed for your session so if you are running late the session will be shorter which might impact the quality of the session. Please make session timing your priority, you are doing it for the benefit of yourself.
10.HYPNOTHERAPY RECORDINGS
An essential part of hypnotherapy process is listening to audio recording made for you by the therapist. It is crucial to maintain safety while listening to the recording. Ensure you are listening to it in quiet, comfortable place away from distractions. Ensure you do not listen to recording whilst driving, operating machinery or undertaking any other activity where concentration is required. The recording has been made for you, it relates to your specific problems and it must not be copied or distributed.
11.THE OUTCOME OF SESSIONS
Marta Wallace will provide the highest standard hypnotherapy to help clients with problem resolution.
12.STANDARDS OF BEHAVIOUR
During the course of every therapy session, you will be treated with highest respect following the Code of Conduct of British Society of Clinical Hypnosis and Etický kódex komory celostnej hypnoterapie . The approach of best practice at all times will be adopted.
As a client it is your responsibility not to harm yourself, me, or any property belonging to either me or therapy room space.
No session will be provided to persons under the influence of alcohol or recreational drugs.
13.CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence.
All conversations and notes will remain confidential, except in the following circumstances:
1. Where you give permission for confidentiality to be broken.
2. Where I am compelled by a court of law.
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others.
• In cases of fraud or crime.
• When minors (under 18 years old) are involved.
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.
14.LIABILITY & INDEMNITY
Marta Wallace will under no circumstances be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract or otherwise, arising out of the interpretation of information provided during professional services by Marta Wallace.
15.GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of EU, UK & Singapore.
16.TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.
17.DATA PROTECTION
The personal data are collected, stored and used in accordance with the following privacy policy: https://gdpr.eu/privacy-notice/
By booking an appointment, clients accept the above Privacy Policy.
18.CONCERNS & COMPLAINTS
Any concerns or complaints relating to a session must in the first instance be discussed with the providing therapist, Marta Wallace, who will endeavour to resolve the issue.
19.STATEMENTS OF UNDERSTANDING
By signing the Client Agreement form, clients agree to abide by the terms and conditions of the Client Agreement.
Furthermore clients also agree with the statements below:
I confirm that I am aware about the scope of the therapies that Marta Wallace provides and give my full consent to receiving therapy sessions from Marta Wallace.
I understand that results may vary from person to person and the agreement by Marta Wallace to work on the issues or problems presented by me, using therapies that are appropriate to my situation, in no way implies or guarantees the resolution of the presenting problems or issues.
I understand that hypnotherapy or any other information provided by Marta Wallace either in person or via telephone, email or internet, is not a replacement or substitute for medical or psychiatric treatment.
I declare that, if advised by Marta Wallace prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional
and gain the appropriate written approval for Marta Wallace prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to audio recordings and/or carrying out other therapeutic tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and will continue to do so during any subsequent therapy sessions.
20. CONFIDENTIALITY
By signing this form, I consent that Marta Wallace may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.
I also understand that, at any time, Marta Wallace may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.
Full Name: Signature:
Date: