CLIENT TERMS AND CONDITIONS
Please read these terms and conditions which apply to the provision of my professional services.
By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you are recommended not to start the process of therapy with MindKraft.
FREE INITIAL CONSULTATION
Clients are offered free 20minutes initial consultation via the phone.
The purpose of this initial consultation is to establish suitability of the MindKraft Therapy for individual clients.
Client’s problem is discussed over the phone and subsequent sequence of steps is agreed upon. Such as choosing in person session or TeleTherapy via Zoom or the approximated amount of session necessary for problem resolution.
2. BOOKING & PAYMENT
Advanced booking is essential.
Payments for the sessions are to be made in advance no later than 24hrs before the scheduled session.
3. CANCELLATION, RESCHEDULING
Clients who are not able to attend their scheduled session have a rescheduling option available. Please contact MindKraft Therapist via e-mail or text, with the rescheduling request.
However, an additional waiting time can expected before the next available appointment. Cancelation needs to be done no later than 24 hours prior to scheduled session.
MindKraft does not provide refunds.
Session fees are stated on the MindKraft website. See Services and Fees section.
MindKraft fees are subject to review and may increase from time to time. The current fees will always be indicated on the website.
Clients will be provided with payment QR code through which they can make payments.
6.CONTACT BETWEEN SESSIONS
MindKraft therapist will be contactable via text messaging and e-mails and will reply to you as soon as possible during the week days.
7.MEDICAL OR PSYCHOLOGICAL CONDITIONS
Questions related to your medical history will be asked to establish most suitable approaches and to be aware of any contraindications for therapeutic techniques.
If you have previously been diagnosed with any psychiatric disorder a note from your doctor will be necessary to indicate suitability for hypnotherapy.
Please note MindKraft is not able to offer hypnotherapy or RTT services to clients with diagnosed epilepsy, schizophrenia or psychosis due to those conditions falling beyond the scope of therapist qualifications.
Hypnotherapy is suitable to any age group, it is known to work well with children. Parental presence is required for children younger than 8y. For children and adolescence under 18y parental permission for the therapy is required.
9.ATTENDING YOUR SESSIONS
Please ensure your presence for the session at the agreed upon time. Please inform the therapist if you are running late for the session, as soon as possible. You will be allocated time agreed for your session so if you are running late the session will be shorter which might impact the quality of the session. Please make session timing your priority, you are doing it for the benefit of yourself.
An essential part of RTT session is listening to audio recording made at the session. It is crucial to maintain safety while listening to the recording. Ensure you are listening to it in quiet, comfortable place away from distractions. Ensure you do not listen to recording whilst driving, operating machinery or undertaking any other activity where concentration is required. The recording has been made for you it relates to your specific problems. It must not be copied or distributed.
11.THE OUTCOME OF SESSIONS
MindKraft Therapist will always do her best to help clients with problem resolution.
MindKraft Hypnotherapy is not able to guarantee cures however.
12.STANDARDS OF BEHAVIOUR
During the course of every therapy sessions, you will be treated with respect following the Code of Conduct of British Society of Clinical Hypnosis. The approach of best practice at all times will be adopted.
As a client it is your responsibility not to harm yourself, me, or any property belonging to either me or therapy room space.
No session will be provided to persons under the influence of alcohol or recreational drugs.
All contact, including sessions, telephone conversations and emails, will be conducted in confidence.
All conversations and notes will remain confidential, except in the following circumstances:
1. Where you give permission for confidentiality to be broken.
2. Where I am compelled by a court of law.
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others.
• In cases of fraud or crime.
• When minors (under 18 years old) are involved.
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will beavailable on request.
14.LIABILITY & INDEMNITY
Marta Wallace, the representative of MindKraft, will under no circumstances be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the interpretation of information provided during professional services by Marta Wallace.
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Singapore.
16.TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.
18.CONCERNS & COMPLAINTS
Any concerns or complaints relating to a session must in the first instance be dicussed with the providing therapist who will endeavour to resolve the issue.
19.STATEMENTS OF UNDERSTANDING
By signing the Client Agreement form, clients agree to abide by the terms and conditions of the ClientAgreement.
Furthermore clients also agree with the statements below:
I confirm that I am aware about the scope of the therapies that Marta Wallace provides and give my full consent to receiving therapy sessions from Marta Wallace.
I understand that results may vary from person to person and the agreement by Marta Wallace to work on the issues or problems presented by me, using therapies that are appropriate to my situation, in no way implies or guarantees the resolution of the presenting problems or issues.
I understand that hypnotherapy or any other information provided by Marta Wallace either in person or via telephone, email or internet, is not a replacement or substitute for medical or psychiatric treatment.
I declare that, if advised by Marta Wallace prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional
and gain the appropriate written approval for Marta Wallace prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to audio recordings and/or carrying out other therapeutic tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and will continue to do so during any subsequent therapy sessions.
By signing this form, I consent that Marta Wallace may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.
I also understand that, at any time, Marta Wallace may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.
Full Name: Signature: